Good monitoring skills are not the only critical skills a CRA needs to be effective in their role. A highly effective CRA is a great communicator; focuses on building relationships and partnership with their key stakeholders to position their projects/studies for success; resolves conflict with confidence, bravery, and laser-sharp solution focus; is able to anticipate potential challenges and barriers to success and takes the steps to remove and/or mitigate them; and identifies and solves problems.
This course is for the CRA who wants to build upon their existing communication, problem solving, and conflict resolution skills, and ultimately increase their effectiveness at the study site. Through highly interactive role-play and real-world case study activities, we will address:
• How do I drive results when I do not have direct authority over the investigator?
• How do I have the tough conversations with the investigator and her/his staff?
• How can I move from reacting to challenges to anticipating and removing barriers to success?
• How do I take my work to the next level of effectiveness?
- Identify the key components and behaviors of a strong, professional relationship
- State how a CRA can build relationships and ultimately partnership
- Describe the CRA/Investigative Team relationship lifecycle during a study
- Identify common pain points in this relationship, their root cause, prevention, and solutions
- Identify five motivators and points of leverage in the investigator-CRA relationship
- Model active listening behaviors
- Identify conversational clues to compliance issues, and individual motivations during a simulated investigative team discussion
- Discuss how emotional intelligence is related to a CRA’s effectiveness
- Describe key elements of negotiations
- Define partnership
- This is an intermediate level course for the CRA who has more than 2 years of experience and seeks to build upon their existing communication, problem solving, and conflict resolution skills.
The course will be led by one of the following instructors:
Holly J. DeIaco-Smith, M.S.
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Day 1: 8:30 a.m. – 5:00 p.m.
- The Highly Effective CRA Defined
- Mapping the CRA: Investigative team relationship lifecycle during a study
- Common Pain Points
- Root Cause Analysis
- Problem Solving Relay
- Case Study Review
Day 2: 8:30 a.m. – 5:00 p.m.
- Effective Communication
- Active Listening
- Key Components of Conflict
- Conflict Resolution Framework
- Being Brave: Tips for having the difficult discussions
- Conflict Resolution Simulation
- Moving to Partnership
- Case Study Review
- Case study review; situational reviews; conflict simulation; active listening simulation; problem identification simulation; problem solving relay.
Registration fees include assorted breakfast items that will be available each day ½ hour prior to the start of the seminar. Also included is a Networking Lunch that will be served each training day.
Special rates are available for multiple attendees from the same organization. Contact Elizabeth Andrews at 781-972-5418 to discuss your options and take advantage of the savings.
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Barnett International is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Participants will receive 15 hours (1.5 CEUs) of continuing education credit for full participation, including the completion of a pre-test, post-test and program evaluation. Barnett International will mail ACPE statements within three weeks of program completion. ACPE# 0778-0000-11-085-L01-P. Released 10/11.
Hold this course at your company!
For more information, contact Naila Ganatra at (215) 413-2471.