Site Management and the Art of Assertiveness March 2011

Mar 24, 2011
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Course Description 

Thorough communication and assertiveness are traits required to correctly and successfully manage investigational sites. A demure approach to problem identification and corrective action will elicit a lack of action and respect on behalf of site staff, while an aggressive approach will alienate and anger site staff, placing the dynamic in jeopardy. This course will detail the art of assertive site management, delineating assertive vs. aggressive behavior, and provide guidance as to the required actions and behaviors to motivate site staff to follow instruction, complete work, and assist in resolving issues. This course will also review proactive behaviors the CRA can adopt to assure follow-through.



Learning Objectives 

  • Provide a definition of assertiveness
  • Relate assertiveness to site management dynamics and effective communication
  • Provide case scenario examples regarding pending site issues and assertive actions toward accomplishment and/or resolution

Who Should Attend 

  • Sponsor/CRO Study Teams
  • Investigator/CRC Site Study Teams
  • Ethics Committee Members


Elizabeth Weeks-Rowe, L.V.N., C.C.R.A.

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Course Length Time 

1.5 hours; 1:00 – 2:30 p.m. Eastern

Course Dates 

March 24, 2011

Hold this course at your company!
For more information, contact Naila Ganatra at (215) 413-2471


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On-Demand GCP Refresher Training 

Too busy to attend a course? Our newly-released GCP eLearning course may be your solution!
For details on our scenario-based practical GCP application on-demand course, click here.

GCP for Investigators

Barnett’s scenario-based eLearning course is designed with the busy Principal Investigator in mind.  Based on real-life scenarios encountered by investigative site teams, this highly focused 7-module GCP training is designed to ensure comprehensive understanding of the key components of GCP.

For more details on this scenario-based eGCP program for investigators please click here. 

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