Many CRAs ask: “How do I best handle a difficult site?” In this web seminar the question is addressed through real life case scenarios that deal with the different kinds of “difficult” sites, for example: The overwhelmed site, the unmotivated site, the passive aggressive site, the research naïve site. All of these types of behaviors at sites can lead to poor performance that does not respond to typical CRA action item management. Hear ideas on how to successfully work with the difficult site to promote efficiency and positive study outcomes that include helpful job aids, soft skill coaching, and diagnostic techniques to help improve approaches to interventions and management of the “difficult” site.
- Define the causes of why sites can be “difficult”
- Discuss approaches for dealing with the different types of “difficult” sites
- Develop trending techniques to anticipate site issues
- Apply proactive diagnosis techniques to develop a CRA communication plan
- Describe techniques for resolving conflict and promoting successful outcomes
- CRAs
- CRA Managers
- Project Managers
Jeanne Morris, B.S., MT (ASCP) Click here for complete trainer biographies
$795
Includes up to 20 participants at one site. All participants (up to 20) are eligible for “Certificates of Attendance,” and accreditation, provided that accreditation requirements are met. For groups larger than 20 or for additional sites, please call 1-800-856-2556 for pricing.
Barnett International is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Participants will receive 2 hours (0.2 CEUs) of continuing education credit for full participation, including the completion of a pre-test, post-test, and program evaluation. Barnett International will mail ACPE statements within three weeks of program completion. ACPE#: 778-000-09-064-L04-P. Released: 1/10.
Hold this course at your company! For more information, contact Naila Ganatra at (215) 413-2471.