The CRA Manager Course

Please check back later for this seminar's current schedule, or review our other live seminars for similar courses.

Course Description

The focus of this course is to strengthen the skills required of the CRA Manager to effectively hire, manage, motivate, and optimize the performance of CRA teams. In this course, you will sharpen your people skills and develop an understanding of the key components of successful team and performance management. This course is a must for new and aspiring managers. Several document templates will be provided for you to customize and use during your daily activities as a Manager. Examples and interactive exercises will pertain specifically to managing Clinical Research Associates (CRAs).

Learning Objectives

  • Describe a CRA management philosophy based on competencies, performance objectives and metrics
  • Identify effective interviewing techniques to hire CRAs
  • Demonstrate effective communication skills
  • Identify motivational needs of CRA employees
  • Develop strategies for “Win-Win” conflict resolution
  • Analyze performance problems and understand the goals and limitations of performance appraisals
  • Recognize effective use of feedback, coaching, and praise as a CRA Manager
  • Describe the principles of effective delegation
  • Develop a more engaged team which contributes to quality performance
  • Describe methods for managing clinical research projects more effectively

Who Should Attend

  • Managers, Clinical Project Coordinators, or newly promoted Project Team Leaders who are responsible for managing clinical personnel
  • Experienced Clinical Research Associates who are becoming involved, or hope to become involved, in teams and/or people
  • Technically trained staff with little or no management experience


The course will be led by one of the following instructors:

Gary B. Freeman, M.S.

Marla Hoelle, R.N., B.S.N., C.C.R.A.-PM., P.M.P.

Lily Romero, P.A., C.C.R.C.

Click here for complete trainer biographies

Course Outline

Day One: 8:30 a.m. – 5:00 p.m.

  • Introduction: Defining the role of the CRA Manager
  • Establishing Competencies, Setting Performance Objectives, and CRA Performance Metrics  
  • Interviewing and Hiring CRA Candidates  
  • Communication and Listening Skills
  • Motivation  
  • Conflict Resolution: Conflict Management Styles, Initiating Win-Win Discussions

Day Two: 8:30 a.m. – 5:00 p.m.

  • Effective Feedback, Praise and Coaching
  • Analyzing Performance Problems  
  • Constructive Criticism and Counseling  
  • Performance Appraisals
  • Effective Delegation  
  • Team Building and Project Management Introduction  

Interactive Activities

  • Developing a CRA Performance Model Based on Performance Competencies
  • Developing Interviewing Questions and Choosing Candidates
  • Active Listening
  • Analyzing Motivational Needs
  • Case Study: Win-Win Conflict Resolution Discussion
  • Conflict Management Style Survey
  • Case Study in Feedback and Praise
  • Case Study: Analyzing Performance Problems
  • Delegation: A Self-Test
  • Delegation Personal Action Plan
  • A Good Team Leader Checklist
  • Teambuilding Personal Action Plan

Registration Fees

Registration fees include assorted breakfast items that will be available each day ½ hour prior to the start of the seminar. Also included is a Networking Lunch that will be served each training day.

Special rates are available for multiple attendees from the same organization.  Contact Melissa Dolen at 781-972-5418 to discuss your options and take advantage of the savings.     

Click here for our seminar cancellation policy

Accreditation Information

Barnett International is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Participants will receive 15 hours (1.5 CEUs) of continuing education credit for full participation, including the completion of a pre-test, post-test, and program evaluation.  Barnett International will issue a receipt of completion for earned CEUs within three weeks of program completion.  ACPE#: 0778-0000-19-037-L01-P. Released: 11/19.


Hold this course at your company! For more information, contact Naila Ganatra at +1 215.413.2471.