{"title":"The CRA Manager Course","description":"\u003cp class=\"header-block-grey\"\u003eCourse Description\u003c\/p\u003e\n\u003cp\u003eThe\nfocus of this course is to strengthen the skills required of the CRA Manager to\neffectively hire, manage, motivate, and optimize the performance of CRA teams.\nIn this course, you will sharpen your people skills and develop an\nunderstanding of the key components of successful team and performance\nmanagement. This course is a must for new and aspiring managers. Several\ndocument templates will be provided for you to customize and use during your\ndaily activities as a Manager. Examples and interactive exercises will pertain\nspecifically to managing Clinical Research Associates (CRAs).\u003c\/p\u003e\n\u003cp class=\"header-block-grey\"\u003eLearning Objectives\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDescribe a CRA management philosophy based on\n     competencies, performance objectives and metrics\u003c\/li\u003e\n\u003cli\u003eIdentify effective interviewing\n     techniques to hire CRAs\u003c\/li\u003e\n\u003cli\u003eDemonstrate effective communication\n     skills\u003c\/li\u003e\n\u003cli\u003eIdentify motivational needs of CRA\n     employees\u003c\/li\u003e\n\u003cli\u003eDevelop strategies for “Win-Win”\n     conflict resolution\u003c\/li\u003e\n\u003cli\u003eAnalyze performance problems and\n     understand the goals and limitations of performance appraisals\u003c\/li\u003e\n\u003cli\u003eRecognize effective use of feedback,\n     coaching, and praise as a CRA Manager\u003c\/li\u003e\n\u003cli\u003eDescribe the principles of effective\n     delegation\u003c\/li\u003e\n\u003cli\u003eDevelop a more engaged team which\n     contributes to quality performance\u003c\/li\u003e\n\u003cli\u003eDescribe methods for managing\n     clinical research projects more effectively\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"header-block-grey\"\u003eWho Should Attend\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eManagers, Clinical Project Coordinators, or newly\n     promoted Project Team Leaders who are responsible for managing clinical\n     personnel\u003c\/li\u003e\n\u003cli\u003eExperienced Clinical Research\n     Associates who are becoming involved, or hope to become involved, in teams\n     and\/or people\u003c\/li\u003e\n\u003cli\u003eTechnically trained staff with\n     little or no management experience\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"header-block-grey\"\u003eInstructor\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"bold-italic\"\u003eThe course will be led by one of the following\ninstructors:\u003c\/p\u003e\n\u003cp\u003eGary\nB. Freeman, M.S.\u003c\/p\u003e\n\u003cp\u003eMarla Hoelle, R.N., B.S.N.,\nC.C.R.A.-PM., P.M.P.\u003c\/p\u003e\n\u003cp\u003eLily Romero, P.A., C.C.R.C.\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"purple-link\"\u003e\u003cspan\u003e\u003ca href=\"https:\/\/stage.barnettinternational.com\/instructor-biographies\" title=\"Click here for complete trainer biographies\"\u003e\u003cspan\u003eClick here for complete trainer\nbiographies\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"header-block-grey\"\u003eCourse Outline\u003c\/p\u003e\n\u003cp class=\"bold-italic\"\u003eDay One: 8:30 a.m. – 5:00 p.m.\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eIntroduction:\u003c\/span\u003e\u003c\/span\u003e \u003cspan class=\"normal-text\"\u003eDefining the role of the CRA Manager\u003c\/span\u003e\u003cspan class=\"normal-text\"\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eEstablishing Competencies, Setting Performance Objectives, and\n     CRA Performance Metrics\u003c\/span\u003e\u003c\/span\u003e  \u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eInterviewing and Hiring CRA Candidates\u003c\/span\u003e\u003c\/span\u003e  \u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eCommunication and Listening Skills\u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"bold\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eMotivation\u003c\/span\u003e\u003c\/span\u003e  \u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eConflict Resolution:\u003c\/span\u003e\u003c\/span\u003e \u003cspan class=\"normal-text\"\u003eConflict Management Styles, Initiating Win-Win\n     Discussions\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"bold-italic\"\u003eDay\nTwo: 8:30 a.m. – 5:00 p.m.\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eEffective Feedback, Praise and Coaching\u003c\/span\u003e\u003c\/span\u003e \u003cspan class=\"normal-text\"\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eAnalyzing Performance Problems\u003c\/span\u003e\u003c\/span\u003e  \u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eConstructive Criticism and Counseling\u003c\/span\u003e\u003c\/span\u003e  \u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003ePerformance Appraisals\u003c\/span\u003e\u003c\/span\u003e\u003cspan class=\"bold\"\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eEffective\n     Delegation\u003c\/span\u003e\u003c\/span\u003e  \u003c\/li\u003e\n\u003cli\u003e\n\u003cspan class=\"bold\"\u003e\u003cspan\u003eTeam Building and Project Management Introduction\u003c\/span\u003e\u003c\/span\u003e  \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"header-block-grey\"\u003eInteractive Activities\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eDeveloping a CRA Performance Model Based on\n     Performance Competencies\u003c\/li\u003e\n\u003cli\u003eDeveloping Interviewing Questions\n     and Choosing Candidates\u003c\/li\u003e\n\u003cli\u003eActive Listening\u003c\/li\u003e\n\u003cli\u003eAnalyzing Motivational Needs\u003c\/li\u003e\n\u003cli\u003eCase Study: Win-Win Conflict\n     Resolution Discussion\u003c\/li\u003e\n\u003cli\u003eConflict Management Style Survey\u003c\/li\u003e\n\u003cli\u003eCase Study in Feedback and Praise\u003c\/li\u003e\n\u003cli\u003eCase Study: Analyzing Performance\n     Problems\u003c\/li\u003e\n\u003cli\u003eDelegation: A Self-Test\u003c\/li\u003e\n\u003cli\u003eDelegation Personal Action Plan\u003c\/li\u003e\n\u003cli\u003eA Good Team Leader Checklist\u003c\/li\u003e\n\u003cli\u003eTeambuilding Personal Action Plan\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"header-block-grey\"\u003eRegistration Fees\u003c\/p\u003e\n\u003cp\u003eRegistration\nfees include assorted breakfast items that will be available each day ½ hour\nprior to the start of the seminar. Also included is a Networking Lunch that\nwill be served each training day.\u003c\/p\u003e\n\u003cp\u003eSpecial rates are available for\nmultiple attendees from the same organization. \nContact Melissa Dolen at 781-972-5418 to discuss your options and take\nadvantage of the savings.     \u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan class=\"purple-link\"\u003e\u003cspan\u003e\u003ca href=\"\/pages\/faqs\" title=\"Click here for our seminar cancellation policy\"\u003e\u003cspan\u003eClick here for our seminar\ncancellation policy\u003c\/span\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"header-block-grey\"\u003eAccreditation Information\u003c\/p\u003e\n\u003cp\u003eBarnett International is accredited by the\nAccreditation Council for Pharmacy Education as a provider of continuing\npharmacy education.  Participants will\nreceive 15 hours (1.5 CEUs) of continuing education credit for full\nparticipation, including the completion of a pre-test, post-test, and program\nevaluation.  Barnett International will\nissue a receipt of completion for earned CEUs within three weeks of program\ncompletion.  ACPE#: 0778-0000-19-037-L01-P.\nReleased: 11\/19. \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp align=\"center\"\u003e\u003cspan class=\"bold\"\u003e\u003cspan\u003eHold\nthis course at your company! For more information, contact Naila Ganatra at +1\n215.413.2471.\u003c\/span\u003e\u003c\/span\u003e\u003cb\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e","products":[],"url":"https:\/\/www.barnettinternational.com\/collections\/the-cra-manager-course.oembed","provider":"Barnett International ","version":"1.0","type":"link"}