8-hour Service Provider Oversight: Practical Tools for Clinical Operations Teams
Course Description
Effective oversight of service providers is essential to ensure the quality, compliance, and success of clinical trials. This practical, interactive course is designed for clinical operations professionals who work closely with external vendors such as CROs, laboratories, and other service providers.
Participants will explore key regulatory expectations and industry best practices for vendor oversight and gain hands-on tools to manage relationships, assess performance, and mitigate risks throughout the clinical trial lifecycle.
Through real-world examples, templates, and case discussions, the course will equip attendees with the skills and confidence to:
- Understand sponsor responsibilities in outsourced activities
- Apply a risk-based approach to selecting and managing service providers
- Establish clear oversight plans and communication strategies
- Track vendor performance and identify issues early
- Document oversight activities to demonstrate compliance
Whether you're onboarding a new vendor or optimising oversight of long-standing partners, this course will help you strengthen your vendor management framework and support high-quality clinical trial delivery.
Learning Objectives
By the end of this course, participants will be able to:
- Describe sponsor responsibilities and regulatory expectations related to service provider oversight
- Apply a risk-based approach to selecting, qualifying, and managing clinical vendors
- Develop and implement effective oversight tools such as plans, trackers, and communication frameworks
- Identify and document vendor performance issues and oversight activities to ensure compliance and audit readiness
Course Outline
- Module 1: Why Oversight Matters: Regulatory Expectations and Sponsor Accountability
- Module 2: Finding and Selecting the Right Partners
- Module 3: Building Effective Oversight and Service Provider Relationships
- Module 4: Inspection Readiness and Case-Studies Review and Discussion
Who Should Attend
This course is ideal for:
- Clinical operations professionals responsible for managing or overseeing outsourced activities
- Trial managers, clinical project managers, and CRA leads working with CROs or other service providers
- Quality assurance or vendor management staff involved in oversight planning and documentation
- Anyone involved in clinical trial delivery seeking practical tools to improve vendor oversight
Instructor
Maria Veleva, M.D.
Click here for complete trainer biographies
Accreditation
Barnett International is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Participants will receive 2.0 hours (0.2 CEUs) of continuing education credit for full participation, including the completion of a pre-test, post-test, and program evaluation. Barnett International will issue a receipt of completion for earned CEUs within three weeks of program completion.
ACPE#: 0778-0000-26-001-L99-P Released: 5/26.
Hold this course at your company! For more information, contact Naila Ganatra at +1 215.413.2471.
