Strategies for Active Listening
Active listening is an essential skill for the development of our relationships, collaboration, and efficiency in our work. However, active listening is so rarely valued in this fast-paced, increasingly volatile landscape. With each new emerging technology, our skills are not only practiced less, we are losing our ability to listen more rapidly than expected. Active listening is not simply about understanding and storing the content of what another person is saying. It includes being able to hold a focus, attention, and communicate in an authentic and non-verbal manner to another that they have been heard. This web seminar will help learners develop deeper listening skills through a mix of behavioral science techniques, real-life scenarios, and hands-on practice.
- Define the multiple layers of active listening and why we need it
- Distinguish between listening for content and active listening
- Describe and practice listening skills for management and conflict resolution
- Develop an understanding of general personality characteristics to best adjust listening and communication skills
- Apply best practices to real-life scenarios
Who Should Attend
- Site Managers
- Sponsor Managers
- Project Managers
- Project Leads
- Principal Investigators
- Clinical Research Associates
The course will be led by one of the following instructors:
Nikki Christison, B.S., C.C.R.A.,T.I.A.C.R.
Nazma M. Rosado, MAOL, P.M.P., CPLP, 6σ, CMQ/OE
Includes up to 20 participants at one site. All participants (up to 20) are eligible for “Certificates of Attendance,” and accreditation, provided that accreditation requirements are met. For groups larger than 20 or for additional sites, please call +1 781.972.5400 or toll-free in the U.S. 800.856.2556 for pricing.
Note: Due to COVID-19, we understand that most teams cannot currently dial-in together. As such, we are able to offer additional logins at a highly reduced rate. Please contact Barnett Customer Service at +1 781.972.5400 or toll-free in the U.S. 800.856.2556 to register with your additional participants requiring login credentials. Or email Customer Service at: firstname.lastname@example.org
Barnett International is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Participants will receive 1.5 hours (0.15 CEUs) of continuing education credit for full participation, including the completion of a pre-test, post-test, and program evaluation. Barnett International will issue a receipt of completion for earned CEUs within three weeks of program completion. ACPE#: 0778-0000-21-025-L04-P. Released: 2/21.
Hold this course at your company! For more information, contact Naila Ganatra at +1 215.413.2471.