Strategies for Having Difficult Conversations

Course Description

Conflict is an essential part of working with others. When done well, it helps to move an agenda forward in a creative and inspired way. When done poorly, it can end in toxicity and the dismantling of strategy and culture. Conflict is necessary for any organization that wants to succeed, it is therefore important to learn to do it well by being courageous and having difficult conversations. These conversations require a certain finesse and awareness to conduct them in a professional and generative manner, and not succumb to anxiety and reactivity. This web seminar will focus on what gets in the way of our ability to have difficult conversations, provide learners with a tool that will help to navigate these dialogues, plus will help to grow confidence and awareness to address conflict from a place of courage.

Learning Objectives

• Identify personal roadblocks and blind spots
• Translate latest behavioral research into real-world scenarios
• Utilize a tool to help navigate difficult conversations
• Compare various communication styles of conflict
• Develop a feedback strategy

Who Should Attend

• Site Managers
• Sponsor Managers
• Project Managers
• Project Leads
• Principal Investigators
• Clinical Research Associates

Instructor

The course will be led by one of the following instructors:

Nikki Christison, B.S., C.C.R.A.,T.I.A.C.R.

Nazma M. Rosado, MAOL, P.M.P., CPLP, 6σ, CMQ/OE

Click here for complete trainer biographies

Registration Fees

$735

Includes up to 20 participants at one site. All participants (up to 20) are eligible for “Certificates of Attendance,” and accreditation, provided that accreditation requirements are met. For groups larger than 20 or for additional sites, please call +1 781.972.5400 or toll-free in the U.S. 800.856.2556 for pricing.

Note: Due to COVID-19, we understand that most teams cannot currently dial-in together. As such, we are able to offer additional logins at a highly reduced rate. Please contact Barnett Customer Service at +1 781.972.5400 or toll-free in the U.S. 800.856.2556 to register with your additional participants requiring login credentials. Or email Customer Service at: customer.service@barnettinternational.com

Accreditation Information

Barnett International is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Participants will receive 1.5 hours (0.15 CEUs) of continuing education credit for full participation, including the completion of a pre-test, post-test, and program evaluation.  Barnett International will issue a receipt of completion for earned CEUs within three weeks of program completion.  ACPE#: 0778-0000-24-030-L99-P. Released: 2/24. 

Hold this course at your company! For more information, contact Naila Ganatra at +1 215.413.2471.