Practical Problem Solving for Clinical Research Professionals

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Course Description

Twenty-first century leaders are problem solvers. But how do successful leaders get from point A: Identifying a problem exists to point B: The problem is solved? The answer is: Very carefully, especially when they don’t have authority over budget. This highly interactive, practical course presents participants with best practice methodologies and key tools and techniques to help them take a problem from root cause analysis, to creating a cost-benefit analysis, to crafting a compelling story in an effort to obtain funding. Participants will have the opportunity to work on their own work-related problem during several activities. Participants will leave with a partially completed business case for their solution as well as the benefit of hearing first-hand accounts of practical solutions from other participants.

Learning Objectives

  • Create a clear problem statement
  • Articulate the effects of this problem
  • Identify the root cause(s)
  • Identify the stakeholders and decision makers for funding the solution
  • Create a cost-benefit analysis
  • Craft a value proposition
  • Create a compelling story communicating the vision and business case to secure funding

Who Should Attend

  • Site Managers
  • Sponsor Managers
  • Project Managers
  • Project Leads
  • Senior Clinical Research Associates


The course will be led by one of the following instructors:

Holly J. Deiaco-Smith, M.S.Ed.

Click here for complete trainer biographies

Course Outline

Day One: 8:30 a.m. – 5:00 p.m.

  • Module 1: Problem Solving: Developing clear problem statements, analyzing root cause, defining quality solutions – corrective actions

Day Two: 8:30 a.m. – 5:00 p.m.

  • Module 1: Problem Solving, continued: Defining quality solutions – preventative actions
  • Module 2: Building the Business Case: Identifying and analyzing stakeholders, when you need funding – developing a cost-benefit analysis
  • Module 3: Obtaining Buy-In: Crafting the value proposition, telling your story

Interactive Activities

  • Activity 1: Writing Good Problem Statements
  • Activity 2: Root Cause Analysis: Five Whys
  • Activity 3: Root Cause Analysis: Cause and Effect Diagram
  • Activity 4: Your Problem’s Root Cause Analysis
  • Activity 5: Your Problem’s Solutions
  • Activity 6: Your Solution’s Stakeholder Analysis
  • Activity 7: Your Solution’s Cost-Benefit Analysis
  • Activity 8: Your Solution’s Value Proposition
  • Activity 9: Telling Your Story

Registration Fees

Registration fees include assorted breakfast items that will be available each day ½ hour prior to the start of the seminar. Also included is a Networking Lunch that will be served each training day.

Special rates are available for multiple attendees from the same organization.  Contact Melissa Dolen at 781-972-5418 to discuss your options and take advantage of the savings.     

Click here for our seminar cancellation policy

Accreditation Information

Barnett International is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  Participants will receive 15 hours (1.5 CEUs) of continuing education credit for full participation, including the completion of a pre-test, post-test, and program evaluation.  Barnett International will issue a receipt of completion for earned CEUs within three weeks of program completion.  ACPE#: 0778-0000-17-061-L01-P. Released: 3/17.


Hold this course at your company! For more information, contact Naila Ganatra at +1 215.413.2471.