In
an environment that is ever-changing with organizational mergers, role
revisions, and an emphasis on risk-based oversight approaches, the need for
better communication skills and comfort with change is essential. The focus of
this course is to enhance communication skills and support personal development
while building stronger team relationships in clinical research settings. This
course is designed to demonstrate and reinforce techniques such as
prioritization, greater effectiveness, flexibility to support work-life
balance, communication, and focusing on becoming leaders in our individual
areas. Self-evaluation and consideration of “why” we react to things the way we
do and how we can implement change will be addressed through various
activities. These skills are valuable in addressing many of the everyday
stresses faced by those in the clinical research industry.
- Evaluate communication strategies and
responsibilities in a productive clinical research work environment
- Identify the soft skills
requirements required for effective leadership
- Develop effective communication
skills for project teams
- Evaluate approaches for successful
implementation of change management
- Apply techniques and tools to manage
performance issues and non-compliance
- Investigators
- Study Coordinators
- Site Managers
- Project Managers
- General Managers
- Project and Department Leads
- Clinical Research Associates
- Regulatory Managers
- Clinical Trial Assistants
The course will be led by one of the following
instructors:
Nikki
Christison, B.S., C.C.R.A.
Holly J. Deiaco-Smith, M.S.Ed.
Click here for complete trainer
biographies
Day One: 8:30 a.m. – 5:00 p.m.
- Introduction: The Imperative for Change: Talent Trends in the Industry; Common Challenges
of Clinical Research Professionals; Myers-Briggs Type Indicator (MBTI)
Interpretation
- Module 1: First Things First - Proactivity and Prioritization: Being Deliberate; Proactive Language; Prioritization and
Time Management - Quadrant II
- Module 2: Communicator: Fostering Trust and Credibility with Stakeholders; Active
Listening - a Leader's Most Powerful Tool; Increasing Self-Awareness;
Win-Win Thinking; Influencing without Authority; Managing Conflict; Transforming
Relationships
Day
Two: 8:30 a.m. – 5:00 p.m.
- Module 3: Accountability & Professionalism: Accountability - Mindset and Behaviors; Pride and Professionalism
- Module 4: Problem Solving: Problem Solving Mindset; Problem Solving Framework;
Change Management
- Module 5: Leading Teams through Change: Team Development Stages; Alignment and Collaboration;
Tips for getting your teams to Performing
- Team identification of challenges
- Individual identification of
management style goal
- Active listening starting with a
problem statement
- Identifying challenges and risks in
daily role and proactive management techniques
- Learning journal: To be repeated at
end of each module to identify personal goals and objectives after each
section
- Team identification of risks related
to upcoming changes and approaches for proactive management and
communication
- Leadership challenges and
identification of what makes a leader: Teams answer questions related to
what makes a “good” leader
- Scenario reviews and solutions based
on effective communication and follow through
- Group Root Cause Analysis (RCA) with
5 Whys and Fishbone Diagram
- Communication issues: How to do a
basic task
Registration
fees include assorted breakfast items that will be available each day ½ hour
prior to the start of the seminar. Also included is a Networking Lunch that
will be served each training day.
Special rates are available for
multiple attendees from the same organization.
Contact Melissa Dolen at 781-972-5418 to discuss your options and take
advantage of the savings.
Click here for our seminar
cancellation policy
Barnett International is accredited by the
Accreditation Council for Pharmacy Education as a provider of continuing
pharmacy education. Participants will
receive 15 hours (1.5 CEUs) of continuing education credit for full
participation, including the completion of a pre-test, post-test, and program
evaluation. Barnett International will
issue a receipt of completion for earned CEUs within three weeks of program
completion. ACPE#: 0778-0000-17-060-L01-P.
Released: 2/17.
Hold
this course at your company! For more information, contact Naila Ganatra at +1
215.413.2471.